Senior Manager

  • Direct Supervisor:     Senior Manager
  • Division:                       Collection
  • Working Hour:           09:00  – 18:00 (Mon-Fri)

Job Description


  • Develop and oversee implementation of collection Policies and Manual.
  • Follow the collection policy, manual, company regulation and relevant low.
  • Oversee operation of collection department, such as way of talking with customer (on phone), handling customer’ personal information, management of receipt and home/office investigation.
  • Prepare Master Plan and implementation the plan.
  • Hiring new collection staff with HR section.
  • Develop the payment channels with money transfer agency, banks and others convenience store.
  • Follow up channel payment activities and feedback to boost the transactions.
  • Train and educate collection staff regarding collection policy and manual and other required skills.
  • Set annual target to section staff and evaluate the performance twice a year.
  • Manage the administration of the Collection Section and minimize the section overhead cost.
  • Ensure section’ tidiness and discipline implementation.
  • Manage monthly collection staff schedule.
  • Manage the each status collection performance.
  • Negotiate with customer who is difficult to collect billing.
  • Prepare monthly collection plan.
  • Review the daily, weekly and monthly collection performance report.
  • Recommend legal action to Legal Action Committee for approval and process with Lawyer.
  • Prepare bad debt provision management sheet every month and submit request to MD for approval.
  • Prepare the Written Off request to MD for approval.
  • Analyze the collection performance and overdue customer’s information and report it to management.
  • Provides support to other sections of the company and manages projects of the company.
  • Prepare the Management Meeting report.
  • Attend other Excom Meeting as required.
  • Develop the collection system and report function with MIS section

Job Requirements

  • Bachelor Degree in Marketing, Business Administration or related field
  • At least 5-year experience
  • Dynamic and positive work attitude with ability and willing to learn
  • Good knowledge of computer literacy
  • Honest and willing to work.
  • Good communication and interpersonal skills

Contact Information

Contact Person






Floor 7, Building No. 721, Monivong Blvd , Sangkat Beoung keng kang III,Khan Chamkarmon , Phnom Penh



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