Officer/ Call Center

Call Center

 
  • Direct Supervisor:     Head of Section
  • Section:                         Call Center
  • Working Hour:            09:00  – 18:00 (Mon-Fri)

Job Description

 
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  •  Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  •  Seize opportunities to upsell products when they arise
  •  Build sustainable relationships and engage customers by taking the extra mile
  •  Keep records of all conversations in our call center database in a comprehensible way
  •  Frequently attend educational seminars to improve knowledge and performance level
  •  Meet personal/team qualitative and quantitative targets

Job Requirements

 
  • Bachelar degree in  Finance and Banking or any related field
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  •  Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Other job assigned by management.

Contact Information

Contact Person

HR

Phone

023-988-701

Email

recruitment@aeon.com.kh

Address

Floor 7, Building No. 721, Monivong Blvd , Sangkat Beoung keng kang III,Khan Chamkarmon , Phnom Penh

 

 

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