Don’t know which product for is made for you?

Authorizer (Afternoon Shift & Night Shift)

Credit Management | Head Office

Job Introduction

Department: Collection

Direct Supervisor: Assistant Manager, Collection

Job Description

  • Handle and provide supporting on Visa Issuing Transaction 24/7 days
  • Analyze and investigate Visa Card transaction and call to verify cardholder related to suspicious, repeat, fraud transaction, high amount and high risk merchant usage
  • Take immediate action to stop suspicious/fraudulent transaction and report to Supervisor/Manager
  • Assist any inquiries related to Cardholder billing statement and outstanding/available balance of Credit Card
  • Provide appropriate solution/suggestion for declined and/or approved transaction
  • Handle cardholder complaint effectively related to Visa Card product and service with standard of customer service satisfaction
  • Review E-mail/Log Records and follow up/coordinate within the team to make sure action is taken and updated from shift to shift.
  • Perform maintenance related to Visa Card Status (Block and Release Card) for any request from Cardholder/relevant sections with highly secured verification
  • Review daily declined/rejected transaction and take appropriate action then report to Supervisor/Manager for further actions
  • Investigate and report system issue to section Supervisor/Manager for recommendation and further solution to ensure daily task keep processing smoothly
  • Perform other tasks assigned by Supervisor/Manager.

Job Requirement

  • Bachelor Degree in Management, Finance & Banking, or related fields
  • Minimum 1 year in Authorizer, Dispute & Fraud, or any related fields
  • Knowledgeable in using Microsoft office (word, excel, outlook, powerpoint)
  • Good in using of English language (Japanese language is a plus)
  • Good in customer orientation, highly patient
  • Willing to work on shift rotation (roaster) and public holidays.
  • Strong inter and intrapersonal skills, problem-solving skills, critical thinking skills, and motivation/energetic skill.