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Branch Concierge (Customer Service)

Loan Business |

Job Introduction

Department: Loan Business

Direct Supervisor: Deputy Branch Manager

Job Description

  • Create First Positive Impression and leave the Last Positive Impression during the service delivery process.
  • Provide excellent customer service to our walk-in customers through our service guidance and standard.
  • Greeting customers by following banking service standards.
  • Consistently deliver & present our service on behalf of the company.
  • Ensure personal excellent grooming and dressing/uniform as per regulation.
  • Extend full support to line supervisor to achieve branch performance objectives.
  • Good collaboration with other employees to ensure smooth operation and high sales performance.
  • Facilitate customer to get correct service ticket and direct to the right counter of service.
  • Ensure own counter’s operation tools, equipment and gadgets are well functioning before shift start and during operation hours.
  • Assist Branch Service to facilitate awaiting customers if they need urgent service.
  • Provide full and accurate reports to line Supervisor on a regular basis and timely manner.
  • Perform other tasks assigned by line supervisor.

Job Requirement

  • Bachelor Degree in Management, Finance & Banking, or related field
  • Minimum 01-year experience in Teller, Customer Service, or related field
  • Developing relationships with clients/agents
  • Be proactive, high commitment, high patient on frontline service work, and pressure handling well
  • Willing to work with shift rotation and holidays
  • English proficiency with MS.Office (Word, Excel. PowerPoint, etc.)
  • Strong inter and intrapersonal skill, problem-solving skill, critical thinking skill, and motivation/energetic skill