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End-User Support Internship

IT & Operation | Head Office

Section: Infrastructure

Job Description:

  • Answer phone and respond the email timely manner
  • Be the 1st level support to all end-users to provide the request fulfillment
  • Record and track the status of issues and request submitted
  • Install, configure, upgrade, maintain and support desktop systems based on customer service requests
  • Setup or revoke the email-approver
  • Resolve the known issues which always occur
  • Escalate the issues to relevant sections: system operation, system development, infrastructure and information security if required
  • Other tasks will assigned by Line Supervisor

Requirement:

  • Degree in Computer Sciences, IT, or any related filed
  • Year 3 or 4 students encourage to apply
  • English Proficiency
  • Basic knowledge of server environment and network infrastructure (e.g. Wintel, Exchange, routing and switching)
  • Be proactive, commitment, and able to travel as business needs.
  • Strong inter and intra personal skill, problem solving skill, critical thinking skill, and motivation/energetic skill.