Don’t know which product for is made for you?

Manager/ Call Center

Loan Business | Head Office

Job Introduction

Section: Call Center

Direct Supervisor: Vice President

Job Description

  • Manage the call center to achieve quantitative and qualitative objectives
  • Plan and implement the overall strategy
  • Track and measure productivity and compare to benchmarks
  • Offer solutions for improvement
  • Identify bottlenecks and suggest solutions
  • Manage and train other call center staff
  • Ensure employee satisfaction
  • Build relationships with staff and clients
  • Create a welcoming and motivating environment for employees
  • Oversee the call center altogether
  • Other tasks will assign by Line Manager

Job Requirement

  • Degrees in Business Administration or related field preferred
  • At least 5 years experiences in Call Center, Customer Service Support, Client Service or related field
  • Experience in Managerial function and high capacity ability in leading the team
  • Working knowledge of customer service software, databases and tools
  • Strong client-facing and communication skills
  • Awareness of industry’s latest technology trends and applications
  • English proficiency and MS Offices
  • Honest, proactive, well-organized, matured, strong commitment, and good interpersonal skills
  • Able to work under pressure and be self-motivated