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Manager, Card Acquisition & Customer Care

Product Development | Head Office

Job Introduction

Section: Card Business Promotion

Direct Supervisor: Assistant Vice President

Job Description:

  • Manage card recruitment performance by corporating with Card Promotion Team & branches
  • Plan and implement card recruitment promotion with Card Enhancement & Card Promotion Team
  • Planning of new card recruitment channel
  • Conduct the event for card recruitment with Card Promotion Team
  • Conduct daily customer retention and survey
  • Training for Card recruitment staff to improve customer service
  • Manage card recruitment target and performance of each channel
  • Improve card recruiter quality by conducting training and creating training material. (To be delete-move to enhancement)
  • Conduct recruitment campaign (work with Card Enhancement Team)
  • Reporting daily/weekly/monthly on the unit’s performance
  • Other tasks will be assigned by the Line Manager

Job Requirement:

  • Degree in Business/Marketing or any which related.
  • At Least 5 years’ experience in Sales, Card Acquisition, CLM (Customer Life-cycle Mgt), or related skills in the Banking industry.
  • English proficiency & Computer literacy
  • Be Initiative, Proactive, Creative, Flexible, Friendly, Honest, and Hard Working.
  • Leadership with the ability to set prioritize goals through excellent organizational, planning, analytical problem-solving skills
  • Knowledgeable in Card Scheme, Card Promotion, or Card Enhancement is the advantage
  • Have good relationship with teamwork and lead the team to win and achieve the goal.