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Manager/ Long Term

Loan Business | Head Office

Job Introduction

Location: Head Officer

Direct Supervisor: Senior Manager/ Collection

Job Description:

  • Oversee operation of collection department. Such as way of talking with customer, handling personal information, management of receipt and home way of investigation.
  • Follow the collection policy, manual, company regulation and relevant low.
  • Develop and oversee implementation of collection Policies and manual.
  • Hiring new collection staff with HR section.
  • Educate collection staff regarding collection policy and manual.
  • Manage monthly collection staff schedule.
  • Develop the payment channel with bank and convenience store.
  • Prepare the monthly billing list.
  • Prepare the late charge list.
  • Manage the each status collection performance.
  • Investigate the un-contact customer’s house and office.
  • Negotiate with customer who is difficult to collect billing.
  • Prepare monthly collection plan.
  • Prepare the daily and monthly collection performance report.
  • Verify the customer’s repayment information between list and system
  • Prepare bad debt provision management sheet every month and submit request to Operations Manager/MD.
  • Analyze the collection performance and overdue customer’s information and report it to management.
  • Provides support to other sections of the company and manages projects of the company.
  • Prepare the Monday meeting report
  • Develop the collection system and report function with MIS section.


  • Bachelor Degree in Marketing, Business Administration or related field
  • At least 4-5 years experience
  • Dynamic and positive work attitude with ability and willing to learn
  • Good knowledge of computer literacy
  • Honest and willing to work.
  • Good communication and interpersonal skills