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Senior Officer/ Branch Service

Loan Business | Phnom Penh

Job Introduction

Section: Pochentong Branch

Direct Supervisor: Duputy Branch Manager

Job Description

  • Supervises and ensure counter operation performance efficient and effective;
  • Coaching and training its staff to well understood of products/services features and benefits;
  • Responsible for vault room, card storage room and manage all tills;
  • Facilitate, and proactively provide direct support Cashier when require or notice the service SLA is over our duration threshold;
  • Oversees the executions of daily banking processes/procedures performed by cashiers;
  • Promotes good image for the bank, and maintains high service standard to customer through each cashier;
  • Act as a key person in supporting and resolving complex transactions and in assist with difficult customer request;
  • Controls all transactions performing by all cashiers in system to minimize risk and prevent fraud;
  • Identify and take action on any risk relevant to cash and transaction in operation by reporting to Line Manager on time;
  • Ensure excellent grooming and dressing/uniform as per regulation among all staff under direct supervision;
  • Ensure the effectiveness of reporting mechanism related to Suspicious Transaction Report (STR) under own supervision to DBM (s) and/or BM and/or Legal and Compliance Section;
  • Provide full and accurate reports to line Supervisor on a regular basis and on timely manner;
  • Perform other tasks assigned by line supervisor;

Job Requirement

  • Bachelor Degree in Management, Finance &  Banking, or related field
  • Minimum 02 to 04 years experience in similar role
  • Experience in managing banking operation
  • Developing relationships with clients/agents
  • In-depth knowledge of the Cambodia banking industry
  • Be proactive, high commitment, and pressure handling well
  • English proficiency  with MS.Office (Word, Excel. Power Point, etc.)
  • Strong inter and intra personal skill, problem solving skill, critical thinking skill, and motivation/energetic skill