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Senior Officer, Loan Recovery

Credit Management |

Job Introduction

Department: Collection

Direct Supervisor: Assistant Manager, Collection

Job Description

  • Improve staffs capacity by leading, coaching, supporting, and motivation all staffs under supervise to make sure staffs be able to handle their work independently and effectively
  • Allocate staff and keep follow up and push the performance of staffs to achieve target timely and costly
  • Keep a close eye on staff activities by crosscheck staff’s documents and daily activities to protect any risk happens.
  • Collect internal/external information related to company operation and policy and then do feedback or reflection to line manager.
  • Manage own homeland data, plan and schedule for self, in order to minimize cost and more effective recovery.
  • Recommend the legal action to line manager for making judgment on specific customers,
  • Negotiate and provide the proper solution to customer in order to recover back the overdue amount ;
  • Produce daily, weekly, and monthly report for line manager and head of the collection group;
  • Cross-check on customer visits/call accounts for team
  • Other tasks will provide by line supervisor.

Job Requirement

  • Bachelor Degree in Management, Finance & Banking, or related fields
  • Minimum 2 years in cash collection, credit collection, or related fields
  • Be proactive, high commitment, and pressure handling well
  • Willing to work on field visit and well understand the area based on working location (Phnom Penh or Provincial)
  • Willing to work onsite visit sometime
  • English proficiency with MS.Office (Word, Excel. PowerPoint, etc.)
  • Strong inter and intrapersonal skill, problem-solving skill, critical thinking skill, and motivation/energetic skill