Job Overview: is responsible for engaging with customers through visits to facilitate the repayment of overdue amounts, ensuring targets set by the team leader are met while adhering to compliance and procedural guidelines.

Responsibilities:

•  Collect cash payments from customers and ensure proper documentation in accordance with company policies and procedures.
• Report and update details of uncontacted customers to coordinate follow-up visits.
• Conduct home visits to investigate and engage with non-responsive customers.
• Negotiate and persuade customers to reach agreements that ensure the recovery of overdue amounts.
• Timely update customer information in the system and manage memos, documents, and other administrative tasks.
•  Collaborate closely with local authorities to foster and maintain positive relationships.
• Assist team members with complex collection cases as needed.
• Prepare reports on suspected fraud cases involving customers.
• Generate daily, weekly, and monthly reports for the line manager.
• Perform additional tasks as assigned by line manager.

Qualifications:

• Currently pursuing a bachelor’s degree in Banking or a related field.
• Proven experience in loan collections.
• Strong communication skills.
• Proficiency in Microsoft Office.
• A strong work ethic and high level of commitment.